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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 128,874 ratings
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Problems in the last 24 hours in Cupertino, California
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Cupertino and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map Near Cupertino, Santa Clara County, California
The most recent Comcast Xfinity outage reports came from the following cities:San Jose, Sunnyvale, Palo Alto, Los Altos, Santa Clara, Mountain View, Redwood City, Milpitas and Fremont.
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| City | Problem Type | Report Time |
|---|---|---|
 San Jose | Internet | |
| Sunnyvale | Internet | |
| San Jose | Internet | |
| Palo Alto | Wi-fi | |
| San Jose | TV | |
| San Jose | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Cupertino, California
Latest outage, problems and issue reports in Cupertino and nearby locations:
- Detox Poncho (@DetoxPoncho) reported fromSan Jose, California
Dear @comcast your service sucks.
- Ashley Zaya (@ashie_408) reported fromSan Jose, California
@Xfinity honestly I’m so fed up. The worst service ever and the WiFi isn’t working again. Get your sh*t together.
- M A Y R A. G🌹 (@mamacitam92) reported fromSan Jose, California
DAWG **** COMCAST. my sh*t loses connection every ****** 30 minutes wtf man
- Chaitanya Bapat (@chaibapat) reported fromSanta Clara, California
@comcast Help a quarantine lad in need.Internet has stopped working. SOS! #xfinity @Xfinity #BayArea
- Cheryl Hamil (@keymusiclover) reported fromSan Jose, California
Ok - so sounds like @comcast is stepping up to the plate to make sure we have internet available to get work and school done - but how bout you @ATT - not impressed with the long holds and slow service today#internet #ShelterInPlace #WorkFromHome #silivri #bayarealockdown
- Ms Carrillo 💋 (@ccarrillo1983) reported fromSan Jose, California
@Xfinity when I call customer service they expect to talk to a person when I say agent! I pay a good amount of money for services. Having an automated system hang up on a customer is very upsetting #horribleservice
- TorMelkson (@TorMelkson) reported fromSunnyvale, California
@CohhCarnage @GetSpectrum Might as well be Comcast. They pull the same sh*t.Hope their premium / business services actually fixes this for you.
- R̷o̷b̷o̷t̷ ̷T̷e̷r̷r̷o̷r̷ (@robotterror) reported fromSan Jose, California
No idea if it’s due to the highways being clear but the local Xfinity has been awful today.
- I want food and freedom🇭🇰🇺🇸😷 (@akumajunwei) reported fromSan Jose, California
Bruh it's 2019 how am I still getting dropped from league games**** #Comcast #comcastoutage
- Wessam Aljundi “AbuBatata” (@itsAbuBatata) reported fromMilpitas, California
LMAOOOOOOOO I tried to hit a lick on the Xbox and u wouldn’t let me until they went to snort ******* and came back disrespectful. Then u said “**** it take it all even the Comcast remotes LMAOOO
- Sandra M. Baldisseri (@SMBaldisseri) reported fromFremont, California
@SScharmer Don’t sell them short... the additional tasks I’m referring to are the equivalent of sh*t going wrong. Like when you ask Comcast to install a modem and it takes 8 additional calls and 3 more appointments over the next two weeks to get it accomplished. That’s Sandra Luck.
- Dickie Goodman (@dickiegoodman) reported fromPalo Alto, California
@kenwyatt44 @chrisbanion @ATT @comcast Good point! @ATT already had their days in the sun ripping people off for long distance phone charges. And @Comcast has the worst customer service on earth!
- Eric Thurow 🇺🇸 (@EricThurow) reported fromSan Jose, California
@KrisNBC here’s a bit of news for you. 2nd week in a row that @comcast ISP goes down in the pre-dawn hrs this AM. Last week it was also down for 3.5 days. They stated it was for maintenance which was to take place between 12am & 6am last Tuesday. Entire 95132 zip code affected.
- Jeison S (@TamerJeison) reported fromSan Jose, California
Meanwhile here @Xfinity charges $60/month for 250Mbps (that goes down almost daily) with a 1 TB monthly data cap...
- rob (@robchristivn) reported fromSan Jose, California
@Xfinity HURRY WITH THE OUTAGE IM DYING HERE WITH NO WIFI
- ż (@itsafshar) reported fromMountain View, California
i’ve had xfinity internet for about a week and a half and they’re already raising the price what a sh*t company 😭
- b_arreguin (@arreguin091209) reported fromSanta Clara, California
@Xfinity is the worst. Never fails to have my internet go offline at least once a week. 😐
- austinjojolaine🇵🇭 (@Austinjojolaine) reported fromSan Jose, California
@Xfinity i have to wait for 1hr 30min just to pick up a modem. What a poor customer service... #CustomerService #CustomerExperience #customerServiceSucks
- rob (@robchristivn) reported fromSan Jose, California
@Xfinity FIX THE OUTAGE IM DYING WITHOUT WIFI AND CABLE🗣🗣 been 2 hours already
- Dimitri Volkmann (@dimiexter) reported fromCupertino, California
Upgrading my @xfinity equipment... internet gateway, great. Cable box, does not bootup. Cable card, not recognize obviously. And of course, the phone number @Comcast has on file is the wrong one. After 12 years, some things never change... notHappy
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Raul Perez🎃 (@rperez1337) reported
You guys get to jack off ,get paid for it and call it in when I pay for this service and I get no compensation for an entire day without internet @Xfinity wtf
- EricIsOnTweeter (@EricsOpinion94) reported
@DetroitRedWings @Xfinity Husso sucks in the shootout so let’s win it in OT please
- D*Con Space Track (@dconspacetrack) reported
Many, many days I'm exasperated with my comcast service but especially on a night like this. No internet so no tv or computer to view. Only my cell phone. Still, #GoArtemis!
- BeautifulMii (@ladyfly3) reported
I am so pissed! 🤬🤬😡😤 @Xfinity how tf do I have a outage for 7 f*ckin hour’s? I do not pay for my service for it to be out 5 times out of a month.
- Travis Maurer (@TravisMFOX5) reported fromTucker, Georgia
@UPS - Things I learmed today... don't bother to pay the extra money for your @Xfinity startup pack to be delivered to @cvspharmacy because they will just lose it and blame it on the delivery service. Just let the porch pirates have a chance at it! It would be better odds...
- L (@dingdonglouie) reported
@DetroitRedWings @Xfinity we only also play SJ and Columbus next two games.. you know how they’re gonna go… we lose to worst teams
- GreaverBlade (@BladeGreaver) reported
@itsuevt If Comcast didn't request this info when you told them you bought a new modem, their support has gotten even worse!
- Charles DeBord,Jr (@SpoiledRotten79) reported
@stickygorilla Dude my passing has gotten so much better with the port forwarding issue i had. But took me & @comcast lots of back and forth. Plus thier guys putting in new lines,to get it Right
- PHLLY (@esscras) reported
Xfinity rl blows me making me wana blow up all they dumb asss ****
- Mr Miyagi (@MrMiyagi_67) reported
@Xfinity “we have high speed internet but when there’s an issue we can’t fix it”. Thanks guys that 6mbs out of 1200mbs sure is great!
